Last Updated: 9 September 2026
SoluWise Label Printing Equipment LLC (“SoluWise”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, soluwiseme.com, or communicating with us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, request information or quotations, purchase our products or services, contact us, or otherwise interact with SoluWise.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. About SoluWise
SoluWise Label Printing Equipment LLC is a company established in the United Arab Emirates and provides barcode labels, barcode printers, ribbons, label printing equipment, barcode scanners and related solutions to businesses in the UAE and other markets.
For privacy-related enquiries, you may contact us using the contact details provided on our website.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
This may include:
Name
Company name
Job title or position
Email address
Telephone or mobile number
Business address
Delivery or billing information
Information contained in enquiries or quotation requests
Product or service requirements
Information provided when communicating with our sales or customer-service team
Information provided through forms on our website
Any documents or information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant business purpose.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Approximate geographic information
Website interaction and usage information
This information may be collected through cookies, analytics services and similar technologies.
3. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
Respond to enquiries and requests for quotations
Provide information about our products and services
Process and fulfil orders
Arrange deliveries and installations
Communicate with customers and prospective customers
Provide customer support
Prepare quotations, invoices and other business documents
Maintain customer and supplier records
Process payments and accounting information
Improve our website, products and services
Understand website usage and improve user experience
Send business-related communications
Send marketing communications where permitted by applicable law
Manage customer relationships and follow-ups
Prevent fraud, misuse or unauthorised activity
Maintain the security of our website and systems
Comply with applicable legal, regulatory, accounting and tax obligations
Establish, exercise or defend legal claims where necessary
4. Marketing Communications
If you provide your contact information to SoluWise, we may contact you regarding products, services, quotations, promotions, offers, industry information or other business-related communications where permitted by applicable law.
Marketing communications may be sent by email, telephone, WhatsApp, SMS or other communication channels where appropriate.
You may request that we stop sending marketing communications at any time.
For email marketing, you may also unsubscribe using the unsubscribe mechanism included in the relevant email.
Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, quotations, orders, invoices, payments, deliveries, customer-service matters or other necessary business communications.
5. Legal Basis for Processing
We process personal information only where there is an appropriate legal basis or other lawful basis for doing so.
Depending on the circumstances, processing may be necessary to:
Provide products or services requested by you
Take steps at your request before entering into a contract
Perform a contract with you
Comply with legal or regulatory obligations
Protect our legitimate business interests
Prevent fraud or misuse
Respond to your enquiries
Obtain or maintain consent where consent is required
The UAE Personal Data Protection Law requires personal data processing to be conducted in a fair, transparent and lawful manner and for specific purposes.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and support marketing and analytics activities.
Cookies may be used for purposes such as:
Website functionality
Security
Remembering preferences
Website analytics
Understanding visitor behaviour
Measuring advertising performance
Improving our marketing campaigns
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.
Where required, we may request your consent before placing or using certain categories of cookies.
7. Analytics and Advertising
We may use third-party analytics and advertising platforms to understand how visitors interact with our website and to measure the effectiveness of our advertising.
These services may collect information such as device information, IP address, browser information, pages visited and interactions with advertisements.
Depending on the services we use, these may include platforms such as Google Analytics, Google Ads, Meta or other advertising and analytics providers.
Third-party platforms process information according to their own privacy policies and terms.
8. Sharing of Personal Information
We do not sell your personal information.
We may share information with third parties where reasonably necessary for legitimate business purposes, including:
Delivery and logistics providers
Payment service providers
Accounting and bookkeeping service providers
IT and hosting providers
Email and marketing service providers
CRM and business software providers
Website analytics and advertising providers
Professional advisers
Government authorities, regulators or law-enforcement agencies where legally required
Other service providers acting on our behalf
We require service providers handling personal information on our behalf to use appropriate safeguards and to process information only for legitimate purposes.
9. Business and Cloud Services
SoluWise may use third-party business and cloud platforms to operate its business, including accounting, customer management, email marketing, cloud storage, website hosting and automation services.
Where information is processed through such services, the relevant provider may process or store information on servers located outside the United Arab Emirates.
We take reasonable steps to ensure that information shared with service providers is handled in accordance with applicable privacy and data-protection requirements.
10. International Data Transfers
Some of our service providers may process or store personal information outside the United Arab Emirates.
Where personal information is transferred internationally, SoluWise will take reasonable steps to ensure that such transfers are made in accordance with applicable UAE data-protection requirements and that appropriate safeguards are applied where required.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when communicating sensitive information online.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
Provide products or services
Maintain business and customer records
Complete accounting and tax requirements
Resolve disputes
Enforce agreements
Meet legal or regulatory obligations
Protect our legitimate business interests
When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and record-retention requirements.
13. Your Privacy Rights
Subject to applicable law and any applicable limitations, you may have rights concerning your personal information, including rights to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request restriction of certain processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request information regarding how your personal information is processed
Requests should be submitted using our contact details below.
We may need to verify your identity and may be unable to fulfil certain requests where doing so would conflict with applicable legal, regulatory or contractual obligations.
14. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
SoluWise is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party website you visit.
15. Children’s Privacy
Our website and services are intended primarily for businesses and business customers.
We do not knowingly collect personal information from children for marketing or other purposes. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
SoluWise Label Printing Equipment LLC
Dubai, United Arab Emirates
Website: soluwiseme.com
Email: [email protected]
Telephone: +971 4 272 9760
When contacting us regarding personal information, please provide sufficient information for us to identify your request and respond appropriately.
Important Notice
This Privacy Policy is intended to provide general information about SoluWise’s privacy practices and should be reviewed against the actual technologies, third-party services, forms, cookies, marketing systems and data-processing activities used on the website.
It does not constitute legal advice.